All credit for this is due to Mary Poppendieck as this is entirely cribbed from her Agile2007 talk on agile leadership.
A man walks into a quarry and sees three people with pickaxes. He walks up to the first one and asks, “What are you doing?” The first quarry worker irritably replies, “I’m cutting stone, what does it look like? I cut stone today, I cut stone yesterday, and I will cut stone tomorrow!” The man asks the same of the second person who replies, “I’m making a living for my family.” The man turns to the third person and asks him, “so what are you doing here?” The third worker looks up for a moment, looks back at the man with a proud expression and says, “I’m building a Cathedral!”
The moral of the parable is likely clear, but it bears applying to organizational dynamics. Basically, consider that everyone gets annoyed with aspects of their jobs. The question is one of response. Basically, if a person is annoyed with his job, does he:
- Complain? He is probably a stonecutter.
- Ignore it? He is probably a paycheque earner.
- Fix it? He is a cathedral builder.
Cathedral builders are absolutely critical to a healthy organization. They push the organization towards a vision, often propagating the high-level vision throughout all levels of the organization. Unfortunately, these are also people who annoy the stonecutters and paycheque earners, because they won’t participate in the complaints, and they agitate for changes which make it hard to ignore things and just “do the job.” But your success will rely on them… find them, shelter them, and grow them. And whatever you do, don’t “promote” them into positions where they aren’t effective. Empower them, and if you need to add salary and title that’s fine, but let them find their own area of maximal contribution. Guaranteed you, Mr. business owner, aren’t smart enough to see what that is.
Organizations that fail to see this remain mediocre or failing organizations. Organizations that find ways of harnessing their workforce and coaxing people into the next level of engagement, succeed.