The Rules of Scrum: Your ScrumMaster is allowed to communicate directly with any stakeholder of the team

It is the ScrumMaster’s job to remove the Scrum Team’s obstacles that occur through all levels of the organization. To do this properly the ScrumMaster must be able to connect directly with all stakeholders of the team including those outside the organization. This direct communication aids in addressing identified obstacles with the appropriate individual or group. Without the ScrumMaster being allowed this direct communication, he will have to deal with a third party which may distort the information and/or be unable to convey the importance of removing an obstacle or addressing a need. The ScrumMaster is like a catalyst that should be able to set ablaze those individuals that are interacting or connecting with the team either directly or indirectly.

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About Mishkin Berteig

Mishkin Berteig is a Baha'i, a father of four, a husband and an experienced Agile consultant and trainer. Mishkin is a Certified Scrum Trainer (CST) with the Scrum Alliance, a certified Master of OpenAgile with the OpenAgile Centre for Learning and a certified SAFe Program Consultant (SPC) with the Scaled Agile Academy. Mishkin has a technical background including a B.Sc. in Computer Science and worked as a Chief Architect reporting to the CIO of Charles Schwab, but gave it up to be more Agile.

2 thoughts on “The Rules of Scrum: Your ScrumMaster is allowed to communicate directly with any stakeholder of the team

  1. Thank you for the article.

    This is a grey point, but it seems to be watered down, detrimentally to the point, at the end, where you write about individuals that directly interact with the team. I expect that the point is to also allow communication to people who do not connect with the team directly directly. If they interact directly with the team, the ScrumMaster is present anyway, so they are allowed to communicate with them anyway.

    What do you think?

    • Hi Dan, Thanks for the comment! You are right that there is much more to communication in and about the Scrum team! I guess as a “rule”, this is meant to be quite narrowly focused. That said, I’ll consider changing this a bit.

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