It is the ScrumMaster’s job to remove the Scrum Team’s obstacles that occur through all levels of the organization. To do this properly the ScrumMaster must be able to connect directly with all stakeholders of the team including those outside the organization. This direct communication aids in addressing identified obstacles with the appropriate individual or group. Without the ScrumMaster being allowed this direct communication, he will have to deal with a third party which may distort the information and/or be unable to convey the importance of removing an obstacle or addressing a need. The ScrumMaster is like a catalyst that should be able to set ablaze those individuals that are interacting or connecting with the team either directly or indirectly.
To learn more about ScrumMasters, visit the Scrum Team Assessment.