Hired to help change and grow a business? These ideas are a guide for agile coaches and consultants, when you’ve been asked by a company to make them “agile.”
Esther Derby began by noting that traditional ideas of change can get in the way of real change. For example, ideas such as “Driving the change” or, “Installing Agile” or, “Evangelizing Agile” are not helpful.
What is helpful is to NURTURE complex change in complex environments.
Her Six Rules are:
1.Work from a stance of congruence.
Congruence is a place from which empathy is possible. Consider your own internal state, the context, and the situation of the people who are facing change. Think about what legitimate reasons they may have to keep things as they are!
2. Honour what’s valuable about the past and what is working now.
Don’t force people to admit they’ve been wrong. Shift your language, i.e. “This served you well when…” People don’t change because of data, but only because of what they value!
3. Assess the current situation and the current system.
How is the system working now? What holds the current pattern in place? What might shift the pattern? Who benefits from the status quo, and who will benefit from change?
4. Work by attraction.
Find those who are willing to work with you, i.e. try pair-programming with someone. Find your allies and follow the energy. Don’t rely only on the formal hierarchy. Analyze existing networks, activate and enhance them. Those who cross silos can influence others and change people’s norms. Ideas can be contagious.
5. Guide the change, and work by successive approximation.
Everything (and everyone) thrives in different conditions. Not every scrum team needs to work in the same way. Consider where global principles apply, and what can evolve locally. “When people get their fingerprints on something, it becomes theirs.” Ask for more of this, and less of that – scrum teams aren’t necessarily standardized.
6. Use experiments.
Big changes scare people. Experiments help people practice and learn. Insert at least 3 ideas – not more – then observe, evaluate and adjust.
7. (Esther tacked on this extra…) Use your own curiosity, generosity, patience and self-care. Use yourself. Change is often stressful.
These are my notes from the Regional Scrum Gathering, Toronto, March 2018, and any misunderstandings of Ms. Derby’s presentation are mine.