Announcing the Agile Advice eBook – Finally Ready!

Agile Advice Book - coverThanks everyone for feedback, comments and suggestions for my new book, Agile Advice – Creating High Performance Teams In Business Organizations.  It is available for purchase (only $2.99) on lulu.com (that’s where the link goes).  Here is the blurb about the book:

Agile Advice is a collection of brief articles and longer essays about Agile methods and their principles and practices. Agile Advice articles come primarily from the popular AgileAdvice.com blog which has been in the top 50 of Agile blogs since its inception in 2005. The book has three never-before-seen essays including “Agile Mining at a Large Canadian Oil Sands Company”, “Crossing the Knowing-Doing Gap”, and “Becoming a Professional Software Developer”. Agile Advice also has a whole section on choosing an Agile method. The author, Mishkin Berteig, has been working with Agile methods such as Scrum, Kanban, and Extreme Programming since 1996.

Once you have read it, I would love to hear your feedback and reviews here.  I will try to publish updates quarterly over the next year to make it even better!  Thanks again for your support.

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Announcing: The Real Agility Program

Real Agility Program LogoThe Real Agility Program is an Enterprise Agile change program to help organizations develop high-performance teams, deliver amazing products, dramatically improve time to market and quality, and create work environments that are awesome for employees.

This article is a written summary of the Executive Briefing presentation available upon request from the Real Agility Program web site.  If you obtain the executive briefing, you can follow along with the article below and use it to present Real Agility to your enterprise stakeholders.

The Problem

At Berteig Consulting we have been working for 10 years to learn how to help organizations transform people, process and culture.  The problem is simple to state: there is a huge amount of opportunity waste and process waste in most normal enterprise-scale organizations.  If you have more than a couple hundred people in your organization, this almost certainly affects you.

We like to call this problem “the Bureaucratic Beast”.  The Bureaucratic Beast is a self-serving monster that seems to grow and grow and grow.  As it grows, this Beast makes it progressively more difficult for business leaders to innovate, respond to changes in the market, satisfy existing customers, and retain great employees.

Real Agility, a system to tame the Bureaucratic Beast, comes from our experience working with numerous enterprise Agile adoptions.  This experience, in turn, rests on the shoulders of giants like John Kotter (“Leading Change”), Edgar Schein (“The Corporate Culture Survival Guide”), Jim Collins (“Good to Great” and “Built to Last”), Mary Poppendieck (“Lean Software Development”) Jon Katzenbach (“The Wisdom of Teams”) and Frederick Brooks (“The Mythical Man-Month”).  Real Agility is designed to tame all the behaviours of the Bureaucratic Beast: inefficiency, dis-engaged staff, poor quality and slow time-to-market.

Studies have proven that Agile methods work in IT.  In 2012, the Standish Group observed that 42% of Agile projects succeed vs. just 14% of projects done with traditional “Bureaucratic Beast” methods.  Agile and associated techniques aren’t just for IT.  There is growing use of these same techniques in non-technoogy environments such as marketing, operations, sales, education, healthcare, and even heavy industry like mining.

Real Agility Basics: Agile + Lean

Real Agility is a combination of Agile and Lean; both systems used harmoniously throughout an enterprise.  Real Agility affects delivery processes by taking long-term goals and dividing them into short cycles of work that deliver valuable results rapidly while providing fast feedback on scope, quality and most importantly value.  Real Agility affects management processes by finding and eliminating wasteful activities with a system view.  And Real Agility affects human resources (people!) by creating “Delivery Teams” which have clear goals, are composed of multi-skilled people who self-organize, and are stable in membership over long periods of time.

There are lots of radical differences between Real Agility and traditional management (that led to the Bureaucratic Beast in the first place).  Real Agility prioritizes work by value instead of critical path, encourages self-organizing instead of command-and-control management, a team focus instead of project focus, evolving requirements instead of frozen requirements, skills-based interactions instead of roles-based interaction, continuous learning instead of crisis management, and many others.

Real Agility is built on a rich Agile and Lean ecosystem of values, principles and tools.  Examples include the Agile Manifesto, the “Stop the Line” practice, various retrospective techniques, methods and frameworks such as Scrum and OpenAgile, and various thinking tools compatible with the Agile – Lean ecosystem such as those developed by Edward de Bono (“Lateral Thinking”) and Genrich Altshuller (“TRIZ”).

Real Agility acknowledges that there are various approaches to Agile adoption at the enterprise level: Ad Hoc (not usually successful – Nortel tried this), Grassroots (e.g. Yahoo!), Pragmatic (SAFe and DAD fall into this category), Transformative (the best balance of speed of change and risk reduction – this is where the Real Agility Program falls), and Big-Bang (only used in situations of true desperation).

Why Choose Transformative?

One way to think about these five approaches to Agile adoption is to compare the magnitude of actual business results.  This is certainly the all-important bottom line.  But most businesses also consider risk (or certainty of results).  Ad-Hoc approaches to Agile adoption have poor business results and a very high level of risk.  Big-Bang approaches (changing a whole enterprise to Agile literally over night) often have truly stunning business results, but are also extremely high risk.  Grassroots, where leaders give staff a great deal of choice about how and when to adopt Agile, is a bit better in that the risk is lower, but the business results often take quite a while to manifest themselves.  Pragmatic approaches tend to be very low risk because they often accommodate the Bureaucratic Beast, but that also limits their business results to merely “good” and not great.  Transformative approaches which systematically address organizational culture are just a bit riskier than Pragmatic approaches, but the business results are generally outstanding.

More specifically, Pragmatic approaches such as SAFe (Scaled Agile Framework) are popular because they are designed to fit in with existing middle management structures (where the Bureaucratic Beast is most often found).  As a result, there is slow incremental change that typically has to be driven top-down from leadership.  Initial results are good, but modest.  And the long term?  These techniques haven’t been around long enough to know, but in theory it will take a long time to get to full organizational Agility.  Bottom line is that Pragmatic approaches are low risk but the results are modest.

Transformative approaches such as the Real Agility Program (there are others too) are less popular because there is significantly more disruption: the Bureaucratic Beast has to be completely tamed to serve a new master: business leadership!  Transformative approaches require top-to-bottom organizational and structural change.  They include a change in power relationships to allow for grassroots-driven change that is empowered by servant leaders.  Transformative approaches are moderate in some ways: they are systematic and they don’t require all change to be done overnight. Nevertheless, often great business results are obtained relatively quickly.  There is a moderate risk that the change won’t deliver the great results, but that moderate risk is usually worth taking.

Regardless of adoption strategy (Transformative or otherwise) there are a few critical success factors.  Truthfulness is the foundation because without it, it is impossible to see the whole picture including organizational culture.  And love is the strongest driver of change because cultural and behavioural change requires emotional commitment on the part of everyone.

Culture change is often challenging.  There are unexpected problems.  Two steps forward are often followed by one step back.  Some roadblocks to culture change will be surprisingly persistent.  Leaders need patience and persistence… and a systematic change program.

The Real Agility Program

The Real Agility Program has four tracks or lines of action (links take you to the Real Agility Program web site):

  1. Recommendations: consultants assess an organization and create a playbook that customizes the other tracks of the Real Agility Program as well as dealing with any important outliers.
  2. Execution: coaches help to launch project, product and operational Delivery Teams and Delivery Groups that learn the techniques of grassroots-driven continuous improvement.
  3. Accompaniment: trainer/coaches help you develop key staff into in-house Real Agility Coaches that learn to manage Delivery Groups for sustainable long-term efforts such as a product or line of business.
  4. Leadership: coaches help your executive team to drive strategic change for long-term results with an approach that helps executives lead by example for enterprise culture change.

Structurally an enterprise using Real Agility is organized into Delivery Groups.  A Delivery Group is composed of one or more Delivery Teams (up to 150 people) who work together to produce business results.  Key roles include a Business leader, a People leader and a Technology leader all of whom become Real Agility Coaches and take the place of traditional functional management.  As well, coordination across multiple Delivery Teams within a Delivery Group is done using an organized list of “Value Drivers” maintained by the Business leader and a supporting Business Leadership Group. Cross-team support is handled by a People and Technology Support Group co-led by the People and Technology leaders.  Depending on need there may also be a number of communities of practice for Delivery Team members to help spread learning.

At an organizational or enterprise level, the Leadership Team includes top executives from business, finance, technology, HR, operations and any other critical parts of the organization.  This Leadership Team communicates the importance of the changes that the Delivery Groups are going through.  They lead by example using techniques from Real Agility to execute organizational changes.  And, of course, they manage the accountability of the various Delivery Groups throughout the enterprise.

The results of using the Real Agility Program are usually exceptional.  Typical results include:

  • 20x improvement in quality
  • 10x improvement in speed to market
  • 5x improvement in process efficiency
  • and 60% improvement in employee retention.

Of course, these results depend on baseline measures and that key risk factors are properly managed by the Leadership Team.

Your Organization

Not every organization needs (or is ready for) the Real Agility Program.  Your organization is likely a good candidate if three or more of the following problems are true for your organization:

  • high operating costs
  • late project deliveries
  • poor quality in products or services
  • low stakeholder satisfaction
  • managers overworked
  • organizational mis-alignment
  • slow time-to-market
  • low staff morale
  • excessive overtime
    or…
  • you need to tame the Bureaucratic Beast

Consider that list carefully and if you feel like you have enough of the above problems, please contact us at tame.the.beast@berteigconsulting.com. or read more about the Real Agility Program for Enterprise Agility on the website.

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Taking a break for the holiday season

I wish everyone well and I hope you too have a chance to spend time with loved ones, rest, do some annual Kaizen (oops – I mean “new year’s resolutions”), and, if you have the means, reach out and help someone in need!

We’ll be back on Jan 1 with some pre-scheduled content including some exciting announcements that should be great reading as you start heading back in to the work of the new year.

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Announcement: PMI Chapter Talk – The Agile Enterprise

On Tuesday Dec. 2, Mishkin Berteig will be speaking about The Agile Enterprise and the five different approaches to implementing Agile at the enterprise level.  The talk will also include some details about two frameworks used at the enterprise level: SAFe (Scaled Agile Framework) and RAP (Real Agility Program).

This talk is hosted by the South Western Ontario chapter of the PMI.

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Announcement: Certified Scaled Agile Framework Program Consultant (SPC) – Mishkin Berteig and Travis Birch

I’m happy and proud to announce that both myself and Travis Birch have passed our SAFe SPC test after our training in early October.  This means that Berteig Consulting will start offering a number of SAFe related training sessions both publicly (on World Mindware) and as in-house.  We are also experienced in large scale applications of Agile and SAFe is a great framework to have in our toolkit along with our Real Agility Program.  If you are considering using Agile at scale or if you are having trouble with making Agile at scale work effectively, I hope you will contact us.

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Spark the Change Toronto – Pre-Registration Started

This looks like a great conference – to be held on Thursday, April 23rd, 2015.  From the description:

An event for the whole organization, Spark brings together leaders from across the business to explore how they can work together to create lasting and total change. Talks and workshops offer inspiring examples and practical advice on taking action and overcoming obstacles. – See more at: http://2015.sparkthechange.ca/what-is-spark-2/#sthash.WI3bDFBA.dpuf

Sign up for pre-registration for Spark the Change Toronto

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Add the Scrum Values (back) into the Scrum Guide – Voting

Hi Everyone.  A Scrum Alliance colleague of mine mentioned that in a conversation with Jeff Sutherland (one of the authors of Scrum), Jeff suggested that the community could request and vote on a change to the Scrum Guide (the official description of Scrum) in order the add the values back to the guide.  The values are normally listed as focus, commitment, courage, openness and respect.  Please go and vote (and / or discuss) this on the Scrum Guides User Voice page.  Voting is super easy – you just need to sign in with Facebook.

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Scrum Alliance, Scrum.org and Scrum Inc. Announce Collaboration

My heartfelt congratulations on this important and historic event!  Scrum is one, again!

From the official announcement issued by Scrum Alliance:

SCRUM ORGANIZATIONS ANNOUNCE OFFICIAL
COLLABORATIVE ADOPTION OF SCRUM GUIDE

Scrum Alliance, Scrum.org, and Scrum Inc. announce the release and joint endorsement of a new community website, ScrumGuides.org. The new website is the official source of “The Scrum Guide, The Definitive Guide to Scrum: The Rules of the Game.”

 

Dr. Jeff Sutherland and Ken Schwaber created Scrum and authored “The Scrum Guide” to ensure Scrum remains true to its core principles and values.

 

“The Scrum Guide is the canonical definition of Scrum. Ken and I have worked closely together for decades to keep it simple, clear, and, in the true spirit of Scrum, to include only what is absolutely necessary,” says Sutherland, CEO of Scrum Inc. “Scrum is a powerful tool to radically increase productivity. Every implementation of Scrum is different, as teams and organizations apply it within their context, but the fundamental framework always remains the same. For Scrum Alliance, Scrum.org, and Scrum Inc. to come together to recognize the central place the Scrum Guide holds will provide clarity to the hundreds of thousands of Scrum practitioners across the planet.”

 

The explosive growth of people and organizations using Scrum in recent years has led to some market confusion as to the precise definition of Scrum. The preeminent certifying bodies, Scrum Alliance and Scrum.org, coming together in support of a common definition of Scrum is a win for Scrum practitioners around the world.

 

“The pieces of Scrum are carefully fit to each other to yield the best possible results. This has taken years for Jeff and myself to achieve. Watch for new versions as we continue to refine,” said Ken Schwaber, founder of Scrum.org.

 

“It’s time for convergence in the Scrum community,” said Scrum.org’s operations chief David Starr. “Giving this clear explanation of Scrum clarifies the framework for the entire industry. We are pleased to support a shared and unambiguous source of truth defined by Scrum’s creators.”

 

Carol McEwan, Scrum Alliance Managing Director, said, “This makes the most sense for the Scrum community. The Scrum Guide is based on the principles on which Scrum was founded. It offers Scrum practitioners worldwide a common standard and understanding of the foundations of Scrum. This collaboration adds real value and can only benefit everyone practicing, or considering practicing, Scrum.”

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Agile Advice Book Update

Well, last spring I announced that I was going to be publishing a collection of the best Agile Advice articles in a book.  I managed to get an ISBN number, got a great cover page design, and so it is almost done.  I’m still trying to figure out how to build an index… any suggestions would be welcome!!!  But… I’m hoping to get it published on iBooks and Amazon in the next month or two.  Let me know if you have any feedback on “must-have” Agile Advice articles – there’s still time to add / edit the contents.

There are six major sections to the book:

  1. Basics and Foundations
  2. Applications and Variations
  3. Agile and Other Systems
  4. For Managers and Executives
  5. Bonus Chapters
  6. Agile Methods Quick Reference and Selection Guide

The book will also have a small collection of 3 in-depth articles that have never been published here on Agile Advice (and never will be).  The three special articles are:

  1. Agile Mining at a Large Canadian Oil Sands Company
  2. Crossing the Knowing-Doing Gap
  3. Becoming a Professional Software Developer

Again, any feedback on tools or techniques for creating a quick index section on a book would be great.  I’m using LibreOffice for my word processor on a Mac.  I’m cool with command-line tools if there’s something good!

 

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Agile Manifesto and Enterprise – Rant and Rave (Session Proposal)

I’ve proposed a session called “Agile Manifesto and Enterprise – Rant and Rave” for the Toronto Agile Community’s conference “Toronto Agile and Software“.  The session is based loosely on my earlier article “The Agile Framework: Agile Values and Principles, The Agile Toolkit, The Agile Organization“, as well as some of the things that I do in the 2nd day of my Certified Scrum Master training session.  If you are thinking of coming to the conference, I would greatly appreciate your votes or feedback on my session proposal!

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September 2014 Real Agility Newsletter Published

Contents:

Message from Mishkin
Product Owner Training – New AgendA
We’re Hiring!
Upcoming Learning Events
Other Information and Links

Please feel free to subscribe to the Real Agility Newsletter to gain access to archives and receive future issues.

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Scrum Framework Facebook Group

Just thought I would let everyone know that I am moderating a Scrum discussion group on Facebook that has grown to over 500 participants.  Check it out if you are on Facebook and come join the discussion.

There is currently a poll up about where people get their information about Scrum that I would love for my blog readers to respond to!

NOTE: up until recently I was not taking care of all the spam on the group.  The perpetrators have been warned and will be banned if they break the rules!

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Re-launch of Real Agility Newsletter

Hi Everyone!  Berteig Consulting is going to re-launch their monthly newsletter starting this month!  We’re excited about it because, although it is partly due to a legal change around commercial email here in Canada, we are considering this a great opportunity to change the style of our communication with our customers and our colleagues.  Like before, we plan to have a few regular segments:

  1. A message from me, Mishkin Berteig, that shares my personal experiences with Agile, with running an Agile consultancy, and other things that I hope will be interesting.
  2. A “Coaching Corner” article written by one of our coaches, or by a guest author, about how organizations, teams and people can become more Agile.  Topics will range from technical to people-oriented, practical to theoretical, cutting-edge to deeply retrospective.  We hope these articles will become a great resource – and they won’t be cross-posted here on Agile Advice.
  3. A listing of our upcoming training.  We’re excited that in the fall and in the new year we are going to start offering some things besides just ScrumMaster and Product Owner training including training on Agile Coaching, SAFe (and maybe even other enterprise agile frameworks), and topics closely related to Agile such as leadership, communication, etc.
  4. And of course, a “special offers” section that will promote new products or services from us or from close partners that we think will be helpful.

Please subscribe to our Real Agility Newsletter by clicking on the link:

SUBSCRIBE

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Announcing Summer of Scrum Toronto 2014 Pre-Registration

One of our big plans this summer is to have a selection of advanced Scrum and Agile – related training courses.  We are delivering some of them ourselves, but we are also bring in outside experts for others.

Here is the course list at a high level:

– a 1-day “Advanced ScrumMaster” course
– a 1-day “Advanced Product Owner” course
– a 1-day “Managing for Success” course
– a 1-day “Enterprise Agile” course
– a 2-day “Agile Engineering Practices” course
– a 2-day “Agile Coach Training” course

Our schedule for these events will be finalized in the next few weeks.  If you are interested in any of these courses, please pre-register here.  Pre-registration will give you a guaranteed spot and a discount of 10% above and beyond the early-bird registration price.

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Announcement: Scrum Team Assessment updates

The Scrum Team Assessment has been used by 36 teams so far including 15 teams in Asia.  The organizations that have used it are involved in many industries including high tech, mining, media, human resources, engineering, telecomm, and financial services.  We launched the official “Professional” version in January and have great success with teams using it to improve their Scrum and Agile practices.

Two interesting results to come out of the Scrum Team Assessment so far:

  • Most Scrum teams are scoring “B’s” and “A’s” on the Scrum rules
  • Organizations are doing a poor job of supporting their Scrum teams to encourage high-performance

Of course, this is still a pretty small sample size.  I’m looking forward to that growing significantly over the next few months.

The latest update of the Scrum Team Assessment includes the following changes:

  • More complete statistical data about how your team compares to other teams
  • Updated expert system rules (these will continue to evolve!)
  • New and updated recommendations
  • Numerous report formatting improvements for better clarity
  • Several minor bug-fixes

This is a minor revision to our “Professional” level tool.  We are still planning a big announcement for new “Basic” and “Advanced” pricing levels soon!  Stay tuned…

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