Category Archives: OpenAgile

Growth Facilitator role on an OpenAgile team

This is my first post on the Agile Advice blog.  In fact, it’s my first blog post ever.  Before joining the Berteig Consulting team, I had never even heard the words Agile, Scrum, Lean, or OpenAgile.  After all, my background is marketing, community relations, and sustainability!  Needless to say, I’ve gone through some intense learning about the role of the Growth Facilitator.

The responsibility of the Growth Facilitator is about more than simply prioritizing New Work goals and tasks. I see the role as contributing to the organizational culture, and helping to build the business in a sustainable way. “Sustainability” is an important concept at BCI. It means that we are committed to conducting business in a way that is respectful of the environment, society, and the economy. At the same time, it means that the BCI team operates at a sustainable pace, finding ways to balance our work and life so that we don’t burn out.

As Growth Facilitator, I am also responsible for guiding the team toward delivering greater value for our stakeholders. At Berteig Consulting, our stakeholders don’t just include the company’s owners. Our stakeholders include a wide range of groups, including customers, suppliers, employees, and our families, all without whose support nothing we do would be possible. Delivering value to our stakeholders requires that we keep them in mind when we commit to our tasks each week.

One of the important lessons I learned was to give the team S.M.A.R.T. – Simple, Measureable, Achievable, Relevant, and Timebound – goals and give them space to come up with the tasks to meet the goal. When I first started, I made goals that were broad, saying for example “to take care of our clients” or “to work at a sustainable pace.” Rather than stating goals, I realized that I was making statements of the team’s shared values. And while the team integrated these thoughts into our behavior, it was nonetheless challenging to spin off specific tasks that we could work on. Now, I try to ensure the goals I create conform to a user story format and meet S.M.A.R.T. criteria. For example “Berteig Consulting can update the Certified ScrumMaster course content so that all CSM course participants receive the best value in the market.” As soon as I made the direction clear, the team self-organized and generated tasks required to achieve each goal.

Another key lesson of developing the direction for the team was allowing the Team Members time to review the next Cycle’s goals in advance of the Cycle Planning Meeting so that they could provide feedback and seek clarification. This became particularly important when one team member jumped on a business opportunity that created a significant amount of New Work. We simply could not overlook this great opportunity, and we moved it to the top of the New Work priority list and put it in the next Cycle Plan.

Last, I learned that the Growth Facilitator and Process Facilitator have a complimentary relationship that requires frequent consultation. As the Process Facilitator goes about helping the team overcome obstacles, it can become clear that the team needs to address a systemic challenge during one of the upcoming Cycles. The Growth Facilitator then states the need as a Cycle goal in a S.M.A.R.T. format, allows the team time to give feedback, and prioritizes the goal in the New Work list. When the goal is brought to a future Cycle Planning Meeting, the team breaks the goal into tasks and solves the systemic obstacle that the Process Facilitator identified.

These lessons have helped me understand how the Growth Facilitator role extends beyond prioritizing New Work and guiding the team’s value delivery. The role also fosters the culture in which the work gets done – working at a sustainable pace, taking care of our customers, and maintaining unity of vision.

I would love to hear your thoughts about anything I’ve expressed here. Berteig Consulting is a deep-learning environment, and your feedback is invaluable.

David D. Parker
VP Marketing and Sustainability
Growth Facilitator


Affiliated Promotions:

Try our automated online Scrum coach: Scrum Insight - free scores and basic advice, upgrade to get in-depth insight for your team. It takes between 8 and 11 minutes for each team member to fill in the survey, and your results are available immediately. Try it in your next retrospective.

Please share!
Facebooktwittergoogle_plusredditpinterestlinkedinmailFacebooktwittergoogle_plusredditpinterestlinkedinmail
Berteig
Upcoming Courses
View Full Course Schedule
Advanced Certified Scrum Product Owner® (A-CSPO) [Virtual Learning]
Online
C$1695.00
Oct 29
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$345.00
Nov 1
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$495.00
Nov 1
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$750.00
Nov 2
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$495.00
Nov 3
2021
Details
Certified Scrum Product Owner® (CSPO) [Virtual Learning]
Online
C$1795.00
Nov 4
2021
Details
Scrum Inc Scrum Master and Product Owner® (SSMPO) [Virtual Learning]
Online
C$1995.00
Nov 8
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$345.00
Nov 8
2021
Details
Scrum Master Bootcamp with CSM® (Certified Scrum Master®) [Virtual Learning]
Online
C$1795.00
Nov 9
2021
Details
Certified Scrum Master® (CSM) [Virtual Learning]
Online
C$595.00
Nov 9
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$345.00
Nov 9
2021
Details
Introduction to REALagility™ with ICP® (ICAgile Certified Professional®) [Virtual Learning]
Online
C$695.00
Nov 10
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$495.00
Nov 11
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$495.00
Nov 11
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$495.00
Nov 15
2021
Details
Certified Scrum Product Owner® (CSPO) [Virtual Learning]
Online
C$1795.00
Nov 16
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$345.00
Nov 16
2021
Details
Kanban System Design® (KSD) [Virtual Learning]
Online
C$1795.00
Nov 17
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$345.00
Nov 17
2021
Details
BERTEIG Professional No Agenda Networking [Exclusive Event]
Online
C$0.00
Nov 18
2021
Details
Kanban for Scrum Masters - Improve Your Scrum Mastering Skills
Online
C$149.00
Nov 18
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$495.00
Nov 18
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$750.00
Nov 19
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$345.00
Nov 22
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$495.00
Nov 22
2021
Details
Scrum Master Bootcamp with CSM® (Certified Scrum Master®) [Virtual Learning]
Online
C$1795.00
Nov 23
2021
Details
Certified Scrum Master® (CSM) [Virtual Learning]
Online
C$595.00
Nov 23
2021
Details
Leadership for Managers - How to be an Effective Leader
Online
C$149.00
Nov 23
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$495.00
Nov 24
2021
Details
Certified Scrum Product Owner® (CSPO) [Virtual Learning]
Online
C$1795.00
Nov 25
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$495.00
Nov 29
2021
Details
Team Kanban Practitioner® (TKP) [Virtual Learning]
Online
C$1015.75
Nov 30
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$345.00
Nov 30
2021
Details
Advanced Certified ScrumMaster® (A-CSM) [Virtual Learning]
Online
C$1440.75
Nov 30
2021
Details
Certified Scrum Product Owner® (CSPO) [Virtual Learning]
Online
C$1525.75
Dec 1
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$495.00
Dec 6
2021
Details
Introduction to REALagility™ with ICP® (ICAgile Certified Professional®) [Virtual Learning]
Online
C$1185.75
Dec 8
2021
Details
Real Agility for Managers
Online
C$149.00
Dec 10
2021
Details
ICAgile Certified Professional in Agile Coaching® (ICP-ACC)
Online
C$1995.00
Dec 13
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$495.00
Dec 13
2021
Details
Scrum Master Bootcamp with CSM® (Certified Scrum Master®)
Online
C$1525.75
Dec 14
2021
Details
Certified Scrum Master® (CSM)
Online
C$595.00
Dec 14
2021
Details
Kanban Systems Improvement® (KMPII) [Virtual Learning]
Online
C$1525.75
Dec 14
2021
Details
BERTEIG Professional No Agenda Networking [Exclusive Event]
Online
C$0.00
Dec 16
2021
Details
Certified Scrum Product Owner® (CSPO) [Virtual Learning]
Online
C$1525.75
Dec 16
2021
Details
Kanban for Product Owners - Improve Your Project Ownership Skills
Online
C$149.00
Dec 16
2021
Details
Real Agility™ Team Performance Coaching with BERTEIG
Online
C$495.00
Dec 20
2021
Details
Advanced Certified Scrum Product Owner® (A-CSPO) [Virtual Learning]
Online
C$1440.75
Dec 21
2021
Details
Real Agility for Managers
Online
C$149.00
Dec 22
2021
Details
Kanban for Scrum Masters - Improve Your Scrum Mastering Skills
Online
C$149.00
Jan 6
2022
Details
Practicing Agile Estimation Techniques (ML-PAET)
Online
C$149.00
Jan 6
2022
Details
Real Agility for Managers
Online
C$149.00
Jan 11
2022
Details
Introduction to REALagility™ with ICP® (ICAgile Certified Professional®) [Virtual Learning]
Online
C$1185.75
Jan 12
2022
Details
BERTEIG Professional No Agenda Networking [Exclusive Event]
Online
C$0.00
Jan 20
2022
Details
Real Agility for Managers
Online
C$149.00
Jan 25
2022
Details
ICAgile Certified Professional in Leading With Agility® (ICP-LEA) [Virtual]
Online
C$1865.75
Feb 1
2022
Details
Real Agility for Managers
Online
C$149.00
Feb 8
2022
Details
Kanban for Product Owners - Improve Your Project Ownership Skills
Online
C$149.00
Feb 9
2022
Details
ICAgile Certified Professional in Adaptive Org Design® (ICP-ORG)
Online
C$977.55
Feb 21
2022
Details
Certified Scrum Professional - ScrumMaster® (CSP-SM)
Online
C$1695.75
Feb 24
2022
Details
Real Agility for Managers
Online
C$149.00
Feb 25
2022
Details