Tips to Start Agile in a Hostile Environment

Although Agile methods are very popular (particularly Scrum), there are still many organizations or departments which may not yet have official support for adopting Agile methods formally.  In some cases, management may even be hostile to the concepts and practices of Agile methods.  If you are interested in Agile, you don’t have to give up hope (or look to switch jobs).  Instead, here are some tips to start using Agile methods even in hostile environments.

Regular Retrospectives

Some Agilists claim that the retrospective is actually the key to being Agile.  In some ways, this is also the easiest practice to introduce into an organization.  Start with “easy” retrospectives like “Pluses and Deltas” or “Starfish“.  These are retrospectives that can be done in 15 minutes or half an hour.  Try to do them with your team weekly.  If you are are a team lead or a project manager, it will be easy to include this as part of an existing weekly status meeting.  If you are “just” a team member, you might have to get some modest amount of permission.

So why would it be good to do a retrospective?  Because it’s a high return-on-investment activity.  For a few minutes of investment, a team using retrospectives can become aware of dramatic opportunities for improvement in how they are functioning.   Here are a couple more articles about the importance of retrospectives:

What’s an Agile Retrospective and Why Would You Do It?

What is a Retrospective?

Practice-by-Practice

Although I strongly recommend starting with retrospectives, sometimes that’s not the best way to start.  Myself, my first formal Agile environment, I started with the Daily Scrum.  Another time less formal, I started with Test-Driven Development.  In both cases, starting with a single practice, done well, led to adding additional practices over a relatively short period of months.  This gradual adoption of practices led, in time, to attracting positive interest from managers and leaders.  This is the practice-by-practice approach.  Start with a simple Agile practice that you can do without asking anyone for permission.  Make sure it is a practice that makes sense for your particular environment – it must produce some benefit!  If you are technical contributor on a team, then practices such as refactoring or test-driven development can be a good place to start.  If you are more business-oriented, then maybe consider user stories or one of the Innovation Games.  If you are responsible for administrative aspects of the work, then consider a Kanban board or burndown charts.

It is important to get the chosen practice done consistently and done well, even when the team is struggling with some sort of crisis or another.  If the practice can’t be sustained through a project crisis, then you won’t be able to build on it to add additional Agile practices.

Stealth Project

Sometimes you get an unusual opportunity: a project that is funded but hidden from the bureaucracy.  This can happen for a variety of reasons, but often it is because some executive has a pet project and says (effectively): “make it so”.  This is an opportunity to do Agile.  Since there is little oversight from a process perspective, and since the overall project has a strong executive sponsor, there is often a great deal of freedom on the question of “how do we actually execute.”  There can be challenges as well: often the executive wants daily insight into progress, but that level of transparency is actually something that Agile methods can really support.  In this case, there is no need to ask anyone on what method to use, just pick one (e.g. Scrum or OpenAgile or XP or Kanban or Crystal or…) and go for it.  Don’t talk about it.

The “just do it” approach requires that you have some influence.  You don’t have to be an influencer, but you need connections and you need charisma and you need courage.  If you don’t have at least two of those three, you shouldn’t try this approach.  You have to do things and get away with things that normally would get people fired – not because they are illegal – but simply because they are so counter-cultural to how your organization normally works.  Here are a few comments on Stealth Methodology Adoption.

Co-Conspirators

There’s nothing like working with a band of rebels!  If you can find one or two other people to become co-conspirators in changing your organization, you can try many lines of action and see which ones work.  Getting together for lunch or after work frequently is the best way to develop a common vision and to make plans.  Of course, you need to actually execute some of your plans.  Having people to work with is really part of the other tips here: you can have co-conspirators to help you launch a practice-by-practice Agile transformation, for example.

But, like any rebellion, you really need to trust those you work with in these early stages.  Lacking that trust will slow everything you do possibly to the point of ineffectualness.  Trust means that you have, for some time, a formal vow of silence.  Not until you have critical mass through your mutual efforts can you reveal the plan behind your actions.

Read “Fearless Change”

I can’t recommend this one enough!  Read “Fearless Change” by Mary Lynn Manns and Linda Rising.  This is a “patterns” book.  It is a collection of techniques that can be applied to help make organizational changes, where each technique has its own unique context of use.  Lots of research and experience have gone into the creation of this book and it is a classic for anyone who wants to be an organizational change agent.  Patterns include basics such as “Do Lunch” to help build trust and agreement with your ideas for change or “Champion Skeptic” to leverage the value of having systematic, open criticism of your change idea.

Don’t Call it “Agile”

This isn’t really a “tip” in the sense of an action item.  Instead, this is a preventative measure… to prevent negative reactions to your proposals for change.  The words “Agile” or “Scrum”, while they have their supporters, also have detractors.  To avoid some of the prejudices that some people may hold, you can start by _not_ calling your effort by those names.  Use another name.  Or let your ideas go nameless.  This can be challenging, particularly if other people start to use the words “Agile” or “Scrum”.  By going nameless into the change effort, people will focus more on results and rational assessment of your ideas rather than on their emotional prejudices.

A minor variant of this is to “brand” your ideas in a way that makes them more palatable. One company that we worked with, let’s call them XYZ, called their custom Agile method “Agile @ XYZ”.  Just those extra four symbols “@ XYZ” made all the difference in changing the effort from one where managers and executives would resist the change to one where they would feel connected to the change.

Get Some Training

Okay, some blatant self-promotion here: consider our Certified Real Agility Coach training program.  It’s a 40-week program that takes about 12 hours/week of your time for coursework.  The next cohort of participants starts in June 2015 and we are taking deposits for participants.  This training is comprehensive, top-notch training for anyone wishing to become an organizational change agent focusing on Agility.

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The Three Fundamental Principles of Agile Estimation – The Third One Will Surprise You!

You probably already use an Agile Estimation technique such as the Planning Game or the Bucket System, but surprisingly few people understand the underlying principles of Agile Estimation.  This lack of understanding often causes confusion or stress for the people who try to use Agile Estimation techniques.  The discrepancy between traditional estimation techniques and Agile techniques is large and it is hard to bridge that mental gap without understanding the principles involved.  There are three fundamental principles of Agile estimation:

Principle One: Collaborative

Agile estimation methods are collaborative.  This means that multiple people work together to arrive at estimates for work in an Agile project or product development effort.  Traditional estimation techniques (such as those related to bottom-up or top-down) tend to focus on individuals estimating the work that they are responsible for doing and “trusting” those individual estimates.  Collaborative estimation means that most estimation is done by people in formally facilitated meetings where people are present in-person.

Collaborative techniques are generally used where there is some expectation that multiple minds are better than a single mind in discovering some new knowledge or solving a problem.  Teamwork and groupwork are based on this concept.  This idea of collaboration for problem solving is also applied to Agile Estimation and it has some interesting ramifications.

The most radical consequence of collaborative estimation methods is that there is no possibility to trace a particular estimate for a particular item to a particular individual person.  This lack of traceability is important to create a sense of safety on the part of participants in the estimation effort.  This safety is necessary to allow participants to be fully honest about estimates even if those estimates conflict with expectations of powerful stakeholders.  Another way of stating this principle is that no individual can be punished for a bad estimate.

Many Agile estimation techniques take this principle beyond just mere collaboration to the level of consensus-building techniques where everyone in a group doing estimation work must agree on the final estimate for each and every item being estimated.  This strengthens the idea of safety to the point where no participant in an estimation effort can ever say “I didn’t agree with that” and thereby leave other participants “on the hook” for a bad estimate.

Principle Two: Relative Estimation

Imagine you are shown a glass bottle with some water in it.  You can see the water sloshing around.  Someone asks you, “how much water is in the bottle?”  You might, at first, think about the overall size of the bottle and respond by saying “it’s 1/3 full.”  Or, if asked to provide a measure in units like millilitres or fluid ounces, you might mentally compare what you see in front of you to some container (e.g. a measuring cup) where you know the quantity.  In both cases, you are doing a relative estimate of the amount of water in the bottle.  You are comparing the amount of water to a known quantity.

Imagine a counter-example: someone walks up to you with a red pen ask asks you “what is the wavelength of the light being reflected from this red ink?”  If you are like most people, you have probably forgotten (if you ever knew) the wavelengths of light in the visible spectrum.  You have no basis for comparison.  You might take a wild guess, but it is just that.  Going back to our relative measure, you might be able to easily say if it is darker or lighter than another red colour, or you might even be able to tell what hue of red it is.  But those cases are, again, relying on our inherent ability to see relative differences.

So instead of ignoring this capacity, in Agile estimation techniques, we leverage it.  When estimating effort, we start by setting a clear baseline for what we are comparing: another piece of work.  The baseline piece of work is often given an “estimate” that is arbitrary and in some non-standard units.  For example, it is common to use “points” when estimating the effort for Product Backlog Items.

When doing relative estimates it is very important to ensure we are comparing “apples to apples”.  Both the piece of work to be estimated and the comparison piece should both be work items that are not yet done!  If you have already completed one of the pieces of work, you have prior knowledge that you don’t have for the work to be estimated.

This last point is subtle, but important.  If you have already done something, you know much more about it.  If you try to compare to something you haven’t yet done, you will be tempted to assume that the two things will be more similar than they may be when you actually get to work on it.  By comparing two pieces of work that you have not yet done, you become much more conscious of the risks of comparing, and that consciousness will help you make better relative estimates.

It is important to note that one side advantage of using relative units for estimation is that it makes it much more difficult to use estimates as a baseline for either measuring performance or for tracking schedule variance, both of which are essentially meaningless in a good Agile environment (which should be almost entirely results-oriented).

Principle Three: Fast

In Agile estimation we don’t care (!!!) about accuracy nor about precision of estimates.  Whoa!  Why is that?  Because estimation is waste.  You can’t sell estimates, and estimates don’t affect the “form, fit or function” of the thing you’re building.  Therefore, both Agile and Lean concur: do your utmost to eliminate that waste.  There are actually lots of Agile practitioners who think estimates are evil (and they have some good arguments!)

In order to do Agile estimation in a maximally non-evil way, we need to make estimation fast!  Really fast!!!  Many of the Agile estimation techniques allow you to estimate a product release schedule lasting as much as a year in just a few hours given a reasonably well-crafted Product Backlog.

There are really only two modestly good reasons for doing estimation in an Agile project or product:

  1. Estimates provide simplified information to the Product Owner to allow him/her to make sure the Product Backlog is ready for the next Sprint (ordered, refined).
  2. Estimates allow stakeholders, including the team doing the work, to generate high-level common understanding and expectations without dwelling on details.

As a business stakeholder, one can do a simple mental exercise.  Ask yourself, “how much money would I be willing to spend to accomplish those two objectives?”  Whatever your answer, I hope that it is a very small amount compared to what you are willing to spend on getting results.  If not, perhaps you haven’t really embraced the Agile mindset yet where “the primary measure of progress is working software” (the Agile Manifesto).

Bonus Principle: We Suck at Estimating

Most people doing estimation in traditional project management try to measure in units like person-days or dollars.  There is no doubt that these units are useful if you can get good estimates.  However, most of the people doing estimation are fundamentally and irredeemably bad at it.  How do I know?  Because they are not wealthy… and have thereby proven that they cannot predict the future.  If you can predict the future, even just in limited circumstances (like estimating effort or revenue), you can leverage that to generate almost untold wealth.  Given that, it is fruitless and wasteful to try to get better at estimating.  Instead, the principles of Agile estimation help us focus our attention on the right things: collaboration, comparative estimates and doing them fast so we can get to the real work, and most importantly: delivering valuable results now.  Understanding these principles helps teams overcome many of the struggles they have in using Agile estimation techniques.

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Great little presentation on Retrospectives… and a bonus download!

If you are a ScrumMaster or Coach or Project Manager or Process Facilitator of any kind, I encourage you to become a master of Retrospectives.  I just happened upon this great little set of slides and presentation notes about Retrospectives by a couple of people, Sean Yo and Matthew Campbell, done a couple months ago.  Very helpful with some practical information, some great links… I strongly recommend checking it out.  My only concern is that they limit the scope of retrospectives too much.  I have a list of topics that I think can and should be considered in a retrospective:

  • Technology / tools
  • Work space / physical environment
  • Corporate culture
  • Corporate standards and policies
  • Teamwork
  • Work planning and execution
  • Skill sets
  • Interpersonal dynamics
  • External groups
  • Personal circumstances and needs
  • The process you are using

 

This list comes from a presentation I used to include as part of my Certified ScrumMaster course.  (Now, in my course I teach three specific methods of doing retrospectives as part of an in-depth simulation exercise.)  Here is a PDF version of the Retrospectives Module.

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