Tag Archives: training

The Real Agility Program – Execution and Delivery Teams

Execution IconIn a recent post, Mishkin outlined the Leadership Team component of the Real Agility Program.  While the Leadership Team track focuses on developing leadership capacity for sustained transformation, The Execution track focuses on launching and developing high-performance project, product and operational teams.  This track is the one that most of our clients use when they run Agile pilot programs and is a critical component of getting quick wins for the organization.

Groundbreaking works such as The Wisdom of Teams (Katzenbach & Smith), The Five Dysfunctions of a Team (Lencioni) and Drive (Pink) have served well to distill the essential requirements of high-performance teams.  Scrum, Kanban, and OpenAgile are proven frameworks that optimize the value of teams and create the necessary working agreements to help teams reach that high-performance state.

The Delivery Team track of the Real Agility Program creates new, cross-functional, multi-skilled, staff-level teams of willing individuals.  These teams are responsible for delivering value—business results and quality.  Individuals are committed to the performance of the team and the organization.  Teams develop the capacity to self-organize and focus on continuous improvement and learning.  A team is usually composed of people from various roles at the delivery level.  For example, and IT project team might be composed of people whose previous* roles were:

  1. Project manager
  2. Business analyst
  3. Software developer
  4. Tester
  5. Database developer
  6. Team lead
  7. User experience lead
  8. Intern

* These roles do not get carried into the new delivery team other than as a set of skills.

The track begins with establishing pre-conditions for success including executive sponsorship, availability of team members and management support.  Team launch involves a series of on-the-job team development workshops designed to enable the teams to create their own set of values, working agreements and high-performance goals.  Teams are guided in the creation of their initial work backlogs, defining “done”, estimation and planning and self-awareness through the use of a collaborative skills matrix.  The teams are also assisted in setting up collocated team rooms and other tools to optimize communication and productivity.

Qualified coaches assist the teams to overcome common issues such as personal commitment, initial discomfort with physical colocation, communication challenges of working with new people in a new way, management interference and disruptions and appropriate allocation of authority.  This assistance is delivered on a regular schedule as the team progresses through a series of steps in the Execution track process.  Usually, these steps take one or two weeks each, but sometimes they take longer.  A team that needs to get to a high-performance state quickly might go through the entire program in 10 or 12 weeks.  In an organization where there is not the same urgency, it can take up to a year to get through the steps of the track.

The coaches for this Execution track also help management to resist and overcome the strong urge to manage the problems of the teams for them.  In order to develop through the stages of team development, teams need to be effectively guided and encouraged to solve their own problems and chart their own courses towards high-performance.

The goal of the Execution track of the Real Agility Program is to help the team go through the stages of forming-storming-norming and set them up to succeed in becoming a high-performance team.  Of course, to do this requires some investment of time.  Although the Execution track is meant to be done as on-the-job coaching, there is a 5% to 20% level of overhead related to the Real Agility Program materials themselves.

See also the article on the Recommendations component of the Real Agility Program.


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Agile Transformation and the Chasm

In his book “Crossing the Chasm“, Geoffrey Moore describes the difficulty of creating a popular new product due to a conceptual “chasm” between the first people who adopt a new product and those who come later.  He describes five types of people in relation to how they adopt new products:

  • Innovators – always actively seeking out and trying cutting edge new products.
  • Early Adopters – excited to try new things, but after the worst “bugs” have been removed.
  • Then there is the Chasm – many products fail here.
  • Early Majority – willing to try new things but need strong testimonials or real-world proof.
  • Late Majority – require time-tested proof before they will adopt a product.
  • Laggards – resistant to change and hesitant to adopt anything without strong personal incentives.

This product adoption behavior also applies to new ideas in general, and of course, to Agile Transformation [Agile Transformation vs. Agile Adoption] in particular.

Implications of the “Chasm” Model

An organization attempting to do an Agile Transformation [Kotter’s 8-Step Change Model] should understand how to use this model to ensure long-term success.  This diagram illustrates the concepts (click on it to see it full size):

First, the organization should start the transformation by finding the innovators and early adopters.  These people can then be recruited to run the initial pilot projects.  They will be enthusiastic and will typically adapt themselves to the new behaviors and thinking patterns required by Agility.  If they are properly supported by managers, they will also be successful – at least within the bounds of a limited pilot environment.  Success here will mean that the pilot projects deliver value, use feedback effectively, and the participants (team members and stakeholders) will be happy with the results.

In this stage, it is best to avoid putting people on the teams who are from the early majority, late majority or laggards groups.  These people will tend to drag on the results of the pilot projects.  This is a common mistake in running a pilot program and leads to discouraging results.  One way to help filter between these two groups is simply to ask for volunteers for the pilot projects.  Innovators and early adopters will be much more likely to volunteer for a new initiative.

After the pilot projects have shown some good results, the next step is to go the general roll-out.  In this step, you are now working with the early and late majority.  These people need much more substantial support for a change of this nature.  They will require intensive training, and hand-holding in the form of coaching and mentoring.  This hand-holding can come partially from your innovators and early adopters.  Some of the participants in the pilot projects will have the desire to share their success.  From these, you need to carefully select and prepare a few who will act as internal coaches.  If you are a small organization or if you wish to do your transformation quickly, you will likely need to hire coaches from outside your organization as well.

The early and late majority require evidence of benefits and reassurance that risks are minimal or can be mitigated.  This evidence partially comes from your pilot projects.  However, this may not be sufficient.  There are two other important sources of evidence for this group: the leadership team and external experts.

The leadership team must be committed to the change to agility and can demonstrate this commitment by doing their own management work as an agile team.  The exact details of the agile process do not need to be identical to that of the staff teams, but it should be recognizably similar.  As well, this “Agile Transformation Team” must make itself very visible during the general roll-out.  This can be done with communication and by taking up visible residence in a central conference room or bullpen.  As well, this Agile Transformation Team must work diligently to remove obstacles that are raised by staff teams during the general roll-out.

The second source of evidence comes from external sources.  Published case studies are one valuable source.  However, there is a huge value in a visible management investment in external support from recognized experts.  This can be in the form of training, coaching, consulting as well as informal “lunch-and-learn” meetings, town hall meetings and the like.  When engaging experts, it is imperative that the Agile Transformation Team act on their advice otherwise the early and late majority will take that as a sign of hypocrisy.

The final stage of a roll-out is to deal with the laggards.  For the most part this is a do-or-die proposition for these people.  Either get with the program and engage like a committed employee or leave the organization.  If your organization is large enough, you will likely have observed some of these people leaving the organization in the general roll-out.

For some organizations, this transformation process can take many years.  An organization with thousands of people should expect to be working on the pilot projects for at least a year, the general roll-out for at least three years.  Often it will be longer.  Good luck on your agile transformation effort!


Affiliated Promotions:

Try our automated online Scrum coach: Scrum Insight - free scores and basic advice, upgrade to get in-depth insight for your team. It takes between 8 and 11 minutes for each team member to fill in the survey, and your results are available immediately. Try it in your next retrospective.

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ScrumMaster + OpenAgile + Kanban training in Toronto December 7-9,2011

We have an upcoming three-day agile training seminar in Toronto on December 7-9, 2011.

In this unique seminar, we will be offering a practical view of three important Agile methods: OpenAgile – used for general agile project management and agile teamwork including projects and organizations doing any kind of work. Scrum – used for software new product development and IT project management. Kanban – used for teams doing operational work.

This seminar contributes towards three certification programs: the Scrum Alliance’s Certified ScrumMaster program, the OpenAgile Team Member level and the IPMA/PMAC Agile Project Management certification.

For more information: http://www.berteigconsulting.com/UpcomingAgileScrumOpenAgileSeminars

to register:
http://www.regonline.ca/Register/Checkin.aspx?EventID=988417 

Proudly delivered by Berteig Consulting, a Canadian organization since 2004.


Affiliated Promotions:

Try our automated online Scrum coach: Scrum Insight - free scores and basic advice, upgrade to get in-depth insight for your team. It takes between 8 and 11 minutes for each team member to fill in the survey, and your results are available immediately. Try it in your next retrospective.

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Upcoming Agile Training in Ottawa November 28-29

We have an upcoming Certified ScrumMaster (CSM) training in Ottawa on November 28-29, 2011. This two-day Scrum training is full of great features including:

  • Facilitated by Certified Scrum Trainer ™ Mark Levison, an Agile expert since 2001
  • Classroom management using agile methods so that you can learn by example
  • Two intensive days of training with exercises, simulations, discussion and lecture
  • plus much more!

For more information visit: http://www.berteigconsulting.com/UpcomingAgileScrumOpenAgileSeminars

 

To register:
http://www.regonline.ca/Register/Checkin.aspx?EventID=988414 

 

Proudly delivered by Berteig Consulting, a Canadian organization.


Affiliated Promotions:

Try our automated online Scrum coach: Scrum Insight - free scores and basic advice, upgrade to get in-depth insight for your team. It takes between 8 and 11 minutes for each team member to fill in the survey, and your results are available immediately. Try it in your next retrospective.

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Announcing our winter 2012 course schedule

Hi Everyone!

We have delayed announcing our winter 2012 schedule until now because we have been working on a new platform for listing our courses and creating a community environment for people who have taken our courses.  So, without further ado, I would like to offer to you: World Mindware!

Since we are agile ourselves, this site is still very basic.  We have our list of courses and you are able to register for courses.  However, we welcome feedback of all kinds including bug reports, suggestions for improvements or requests for assistance.  Please contact operations@berteigconsulting.com if you have any feedback about the site.


Affiliated Promotions:

Try our automated online Scrum coach: Scrum Insight - free scores and basic advice, upgrade to get in-depth insight for your team. It takes between 8 and 11 minutes for each team member to fill in the survey, and your results are available immediately. Try it in your next retrospective.

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OpenAgile Team Member training in Markham November 17-18 th, 2011

We have an upcoming Agile training in Toronto on November 17-18th, 2011.  This is a special Agile training because it is an OpenAgile Team Member training – which is the most widely applicable Agile method!  This two-day training seminar is designed to help you use OpenAgile principles and processes to improve productivity, efficiency and quality in your team, project and operational environments. This is the official OpenAgile Team Member training and provides the basic skills and knowledge to work with OpenAgile as a team member.

For more information and to register visit: http://www.berteigconsulting.com/UpcomingAgileScrumOpenAgileSeminars

Proudly delivered by Berteig Consulting, a Canadian organization since 2004


Affiliated Promotions:

Try our automated online Scrum coach: Scrum Insight - free scores and basic advice, upgrade to get in-depth insight for your team. It takes between 8 and 11 minutes for each team member to fill in the survey, and your results are available immediately. Try it in your next retrospective.

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Upcoming Agile Training in Ottawa October 31-November 1

We have an upcoming Certified ScrumMaster (CSM) training in Ottawa on August 15-16. This two-day Scrum training is full of great features including:

  • Facilitated by Certified Scrum Trainer ™ Mark Levison, an Agile expert since 2001
  • Classroom management using agile methods so that you can learn by example
  • Two intensive days of training with exercises, simulations, discussion and lecture
  • plus much more!

For more information and to register visit: http://www.berteigconsulting.com/UpcomingAgileScrumOpenAgileSeminars

Proudly delivered by Berteig Consulting, a Canadian organization.


Affiliated Promotions:

Try our automated online Scrum coach: Scrum Insight - free scores and basic advice, upgrade to get in-depth insight for your team. It takes between 8 and 11 minutes for each team member to fill in the survey, and your results are available immediately. Try it in your next retrospective.

Please share!
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ScrumMaster + OpenAgile + Kanban training in Toronto October 26-28,2011

We have an upcoming three-day agile training seminar in Toronto on October 26-28, 2011.

In this unique seminar, we will be offering a practical view of three important Agile methods: OpenAgile – used for general agile project management and agile teamwork including projects and organizations doing any kind of work. Scrum – used for software new product development and IT project management. Kanban – used for teams doing operational work.

This seminar contributes towards three certification programs: the Scrum Alliance’s Certified ScrumMaster program, the OpenAgile Team Member level and the IPMA/PMAC Agile Project Management certification.

For more information and http://www.berteigconsulting.com/UpcomingAgileScrumOpenAgileSeminars register: http://www.berteigconsulting.com/UpcomingAgileScrumOpenAgileSeminars

Proudly delivered by Berteig Consulting, a Canadian organization since 2004.


Affiliated Promotions:

Try our automated online Scrum coach: Scrum Insight - free scores and basic advice, upgrade to get in-depth insight for your team. It takes between 8 and 11 minutes for each team member to fill in the survey, and your results are available immediately. Try it in your next retrospective.

Please share!
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Introduction to OpenAgile Half-Day Workshop – Nov. 4, 2011 in Toronto

For those of you who are in the Toronto area, you might be interested in a half-day session being put on by Berteig Consulting: an Introduction to OpenAgile.  There are two sessions scheduled for Friday Nov. 4 – one in the morning, one in the afternoon.  The price is $50/person and at the end of the session, you will be fully prepared to write the OpenAgile “Readiness” certificate exam.  The session is being held at the Hilton in downtown Toronto.  The session agenda is as follows:

  1. Welcome
  2. History and Purpose of OpenAgile
  3. Foundations of OpenAgile
  4. Overview of OpenAgile Processes
  5. OpenAgile Capacity-Building
  6. Benefits of OpenAgile
  7. Case Study: Suncor
  8. Q&A

Register now for the Introduction to OpenAgile morning session.

Register now for the Introduction to OpenAgile afternoon session.


Affiliated Promotions:

Try our automated online Scrum coach: Scrum Insight - free scores and basic advice, upgrade to get in-depth insight for your team. It takes between 8 and 11 minutes for each team member to fill in the survey, and your results are available immediately. Try it in your next retrospective.

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ScrumMaster + OpenAgile + Kanban training in Halifax October 5-7 2011

We have an upcoming three-day agile training seminar in Halifax on October 5-7, 2011.

In this unique seminar, we will be offering a practical view of three important Agile methods: OpenAgile – used for general agile project management and agile teamwork including projects and organizations doing any kind of work. Scrum – used for software new product development and IT project management. Kanban – used for teams doing operational work.

This seminar contributes towards three certification programs: the Scrum Alliance’s Certified ScrumMaster program, the OpenAgile Team Member level and the IPMA/PMAC Agile Project Management certification.

For more information and http://www.berteigconsulting.com/UpcomingAgileScrumOpenAgileSeminars register: http://www.berteigconsulting.com/UpcomingAgileScrumOpenAgileSeminars

Proudly delivered by Berteig Consulting, a Canadian organization since 2004.


Affiliated Promotions:

Try our automated online Scrum coach: Scrum Insight - free scores and basic advice, upgrade to get in-depth insight for your team. It takes between 8 and 11 minutes for each team member to fill in the survey, and your results are available immediately. Try it in your next retrospective.

Please share!
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Upcoming Agile Training in Ottawa September 26-27

We have an upcoming Certified ScrumMaster (CSM) training in Ottawa on August 15-16. This two-day Scrum training is full of great features including:

  • Facilitated by Certified Scrum Trainer ™ Mark Levison, an Agile expert since 2001
  • Classroom management using agile methods so that you can learn by example
  • Two intensive days of training with exercises, simulations, discussion and lecture
  • plus much more!

For more information and to register visit: http://www.berteigconsulting.com/UpcomingAgileScrumOpenAgileSeminars

Proudly delivered by Berteig Consulting, a Canadian organization.


Affiliated Promotions:

Try our automated online Scrum coach: Scrum Insight - free scores and basic advice, upgrade to get in-depth insight for your team. It takes between 8 and 11 minutes for each team member to fill in the survey, and your results are available immediately. Try it in your next retrospective.

Please share!
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Upcoming Agile Training in Ottawa August 15-16

We have an upcoming Certified ScrumMaster (CSM) training in Ottawa on August 15-16. This two-day Scrum training is full of great features including:

  • Facilitated by Certified Scrum Trainer ™ Mark Levison, an Agile expert since 2001
  • Classroom management using agile methods so that you can learn by example
  • Two intensive days of training with exercises, simulations, discussion and lecture
  • plus much more!

For more information and to register visit: http://www.berteigconsulting.com/UpcomingAgileScrumOpenAgileSeminars

Proudly delivered by Berteig Consulting, a Canadian organization.


Affiliated Promotions:

Try our automated online Scrum coach: Scrum Insight - free scores and basic advice, upgrade to get in-depth insight for your team. It takes between 8 and 11 minutes for each team member to fill in the survey, and your results are available immediately. Try it in your next retrospective.

Please share!
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Upcoming Scrum/Kanban/OpenAgile Seminar in Waterloo – May 4-6

Just a quick note to let people know that there are spots available in the course we are delivering next week in Waterloo. Details can be found here.


Affiliated Promotions:

Try our automated online Scrum coach: Scrum Insight - free scores and basic advice, upgrade to get in-depth insight for your team. It takes between 8 and 11 minutes for each team member to fill in the survey, and your results are available immediately. Try it in your next retrospective.

Please share!
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Toronto and Ottawa Courses have Spots Available

Our agile methods seminar with Certified ScrumMaster, OpenAgile Team Member and Kanban next week in Toronto and our Certified ScrumMaster seminar the following week in Ottawa both have spots available. Just a reminder that these seminars are a great choice if you are thinking about getting training, need PDUs for the PMI, or if your organization is struggling with using agile effectively.

Hope to see you at one of these!


Affiliated Promotions:

Try our automated online Scrum coach: Scrum Insight - free scores and basic advice, upgrade to get in-depth insight for your team. It takes between 8 and 11 minutes for each team member to fill in the survey, and your results are available immediately. Try it in your next retrospective.

Please share!
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Great Article on Shu-Ha-Ri

Christian Gruber, a Googler, an agile guru and an Aikido practitioner clears up some important mis-understandings about Shu-Ha-Ri as applied to both learning Agile and learning Aikido: http://bit.ly/bqgvZS . Strongly Recommended!


Affiliated Promotions:

Try our automated online Scrum coach: Scrum Insight - free scores and basic advice, upgrade to get in-depth insight for your team. It takes between 8 and 11 minutes for each team member to fill in the survey, and your results are available immediately. Try it in your next retrospective.

Please share!
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