Case Study: OpenAgile for Charity Volunteer Management

Cross-posted from my personal blog: A Changemaker in the Making

For the past several weeks, I have been helping a small charity solve a dilemma. Because the charity is well-recognized for their good work, they regularly attract volunteers who want to help. Unfortunately, the two overworked staff members are too busy to recruit, train, and manage them. My approach has been to use OpenAgile, an open source system for delivering value to stakeholders, to implement a few simple techniques to help them.

There are several aspects of OpenAgile that fit very well for managing volunteers:

1. Self-Organizing Behavior

This means people “volunteer” for tasks instead of doing them based on a tightly defined role or having someone tell them what to do. This frees the staff from having to assign work. Instead, they identify priorities and rely on the volunteer’s creativity and personal motivation to do the task in their own way.

2. Shared Responsibility for the Workload

When there is more than one volunteer, they work in a team and share the responsibility for the workload. The team of volunteers discuss the priorities of the organization, and decide among themselves what tasks need to be completed. Then, they create and commit to a 1-2 week short-term plan that will deliver those results. Finally, they come back after the 1-2 week period and reflect on what they accomplished.  This pattern of action, reflection, learning, and planning is one of the Foundations of OpenAgile.

3. Visible Tasks

This means that all people doing the work should be able to see what tasks needs to get done, what is in progress, and what tasks are done. One technique that co-located teams often use is simply posting tasks on a wall using sticky notes. (Check out my OpenAgile Task Wall Prezi) Another cool idea is Card Meeting which works on the same principle, but it can be useful for distributed teams.

4. Learning Manifesto

The emphasis on learning is perhaps the most important aspect of OpenAgile that aligns with the needs of volunteer management.  The Learning Manifesto states that “Learning is the key that unlocks human capacity.”  Volunteers are drawn to an organization because of its vision but can get pushed away when they feel they’re underutilized or not able to contribute in a meaningful way.  By making it explicit that the volunteer is primarily accountable for learning, the organization creates a safe space for experimentation and innovation.


Affiliated Promotions:

Register for a Scrum, Kanban and Agile training sessions for your, your team or your organization -- All Virtual! Satisfaction Guaranteed!

Please share!
Facebooktwittergoogle_plusredditpinterestlinkedinmailFacebooktwittergoogle_plusredditpinterestlinkedinmail

Great Article on Shu-Ha-Ri

Christian Gruber, a Googler, an agile guru and an Aikido practitioner clears up some important mis-understandings about Shu-Ha-Ri as applied to both learning Agile and learning Aikido: http://bit.ly/bqgvZS . Strongly Recommended!


Affiliated Promotions:

Register for a Scrum, Kanban and Agile training sessions for your, your team or your organization -- All Virtual! Satisfaction Guaranteed!

Please share!
Facebooktwittergoogle_plusredditpinterestlinkedinmailFacebooktwittergoogle_plusredditpinterestlinkedinmail
Berteig
Upcoming Courses
View Full Course Schedule
Kanban for Product Owners (ML-KPO)
Online
C$495.00
Dec 7
2022
Details
Real Agility™ Ask Me Anything / Coaching
Online
C$750.00
Dec 12
2022
Details
Scrum Master Bootcamp with CSM® (Certified Scrum Master®) [Virtual Learning] (SMBC)
Online
C$1795.00
Dec 13
2022
Details
Kanban for Scrum Masters (ML-KSM)
Online
C$495.00
Dec 14
2022
Details
Leading SAFe® with SA Certification (+FREE Scaling Workshop) (LSAFE)
Online
C$1395.00
Dec 14
2022
Details
Kanban Systems Improvement® (KSI) [Virtual Learning]
Online
C$1795.00
Dec 15
2022
Details
Product Owner Bootcamp with CSPO® (Certified Scrum Product Owner®) [Virtual Learning] (POBC)
Online
C$1795.00
Dec 15
2022
Details
Team Kanban Practitioner® (TKP)
Online
C$1195.00
Dec 20
2022
Details
Real Agility™ Ask Me Anything / Coaching
Online
C$750.00
Dec 20
2022
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Dec 20
2022
Details
Win as a Manager (ML-WAAM)
Online
C$895.00
Dec 21
2022
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Dec 23
2022
Details
Team Kanban Practitioner® (TKP)
Online
C$1015.75
Jan 6
2023
Details
Kanban for Scrum Masters (ML-KSM)
Online
C$495.00
Jan 10
2023
Details
Kanban for Product Owners (ML-KPO)
Online
C$495.00
Jan 11
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Jan 16
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Jan 16
2023
Details
Scrum Master Bootcamp with CSM® (Certified Scrum Master®) [Virtual Learning] (SMBC)
Online
C$1525.75
Jan 17
2023
Details
Win as a Manager (ML-WAAM)
Online
C$895.00
Jan 19
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Jan 20
2023
Details
Real Agility™ Real Agility™ Ask Me Anything / Coaching
Online
C$750.00
Jan 20
2023
Details
Kanban System Design® (KMPI)
Online
C$1525.75
Jan 24
2023
Details
Product Owner Bootcamp with CSPO® (Certified Scrum Product Owner®) [Virtual Learning] (POBC)
Online
C$1525.75
Jan 24
2023
Details
Real Agility™ Real Agility™ Ask Me Anything / Coaching
Online
C$750.00
Jan 26
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Jan 26
2023
Details
Real Agility™ Real Agility™ Ask Me Anything / Coaching
Online
C$750.00
Jan 27
2023
Details
Real Agility™ Real Agility™ Ask Me Anything / Coaching
Online
C$750.00
Jan 27
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Feb 3
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Feb 3
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Feb 6
2023
Details
Kanban Systems Improvement® (KSI) [Virtual Learning]
Online
C$1525.75
Feb 7
2023
Details
Real Agility™ Real Agility™ Ask Me Anything / Coaching
Online
C$750.00
Feb 13
2023
Details
Win as a Manager (ML-WAAM)
Online
C$895.00
Feb 17
2023
Details
Real Agility™ Real Agility™ Ask Me Anything / Coaching
Online
C$750.00
Feb 27
2023
Details
Real Agility™ Real Agility™ Ask Me Anything / Coaching
Online
C$750.00
Feb 27
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Mar 3
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Mar 6
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Mar 10
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Mar 17
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Mar 21
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Mar 24
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Mar 31
2023
Details
Real Agility Management Track - Practitioner I (RA-MT-LA)
Online
C$7950.00
Apr 3
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Apr 4
2023
Details
Advanced Certified ScrumMaster® (ACSM)
Online
C$1695.00
Apr 5
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Apr 14
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Apr 17
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Apr 21
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Apr 25
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Apr 28
2023
Details
Advanced Certified Scrum Product Owner® (ACSPO)
Online
C$1695.00
May 4
2023
Details