Tag Archives: capacity-building

Building New Capacity

One concept that is integral to BERTEIG’s vision is for the company to grow organically through systematic capacity-building of its team…Which is one reason why I attended Coach’s Camp in Cornwall, Ontario last June. However, I discovered that my understanding of coaching in an Agile environment was totally out to lunch, a universe away from my previous experiences of being an acting and voice coach.

Doing a simulation exercise in a workshop at Coach’s Camp, I took the role of coach and humiliated myself by suggesting lines of action to a beleaguered Scrum Master. I was offering advice and trying to solve his problems – which is, I learned, a big no-no. But I couldn’t quite grasp, then, what a coach actually does.

Despite that less-than-stellar attempt, I was curious to sign up for Scrum Alliance’s webinar called “First Virtual Coaching Clinic,” September 13, 2016. They had gathered a panel of three Certified Enterprise Coaches (CEC’s): Michael de la Maza, Bob Galen, and Jim York.

The panel’s focus was on two particular themes: 1) how to define and measure coaching impact, and, 2) how to deal with command and control in an organization.

The following are some of the ideas I absorbed, which gave me a clearer understanding of the Agile coaching role.

Often, a client is asking a coach for a prescription, i.e. “Just tell me/ us what to do!” All three panel members spoke about the need for a coach to avoid being prescriptive and instead be situationally aware. A coach must help a customer identify his/her own difficulties and outcomes correctly, and work with them to see that achieved. It’s helpful to share stories with the client that may contain two or three options. Be as broad as possible about what you’ve seen in the past. A team should ultimately come up with their own solutions.

However, if a team is heading for a cliff, it may be necessary to be prescriptive.

Often people want boundaries because Agile practices are so broad. Menlo’s innovations (http://menloinnovations.com/our-method/) was suggested as a way to help leaders and teams play. Providing people with new experiences can lead to answers. What ultimately matters is that teams use inspection and adaptation to find practices that work for them.

A good coach, then, helps a client or team find answers to their own situation. It is essential that a coach not create unhealthy dependancies on herself.

It follows that coaching impact can be measured by the degree of empowerment and courage that a team develops – which should put the coach out of a job. An example mentioned was a case study in 2007 out of Yahoo which suggested metrics such as ROI, as well as asking, “Does the organization have the ability to coach itself?”

Other indicators that can be used for successful coaching have to do with psychological safety, for example: a) on this team it is easy to admit mistakes, and, b) on this team, it is easy to speak about interpersonal issues.

When it comes to ‘command and control’ (often practiced by organizational leaders, but sometimes by a team member), the coaches offered several approaches. Many individuals are not aware of their own behaviors. A coach needs to be a partner to that client, and go where the ‘commander’ is to help him/her identify where they want to get to. Learn with them. Share your own journeys with clients and self-organizing teams.

A coach needs to realize that change is a journey, and there are steps in between one point and another. Avoid binary thinking: be without judgement, without a definition of what is right and wrong.

The idea of Shu Ha Ri was suggested, which is a Japanese martial arts term for the stages of learning to mastery, a way of thinking about how you learn a technique. You can find a full explanation of it on Wikipedia.

Coaching is a delicate process requiring awareness of an entire organization’s ecosystem. It requires patience and time, and its outcome ultimately means independence from the coach.

Have I built capacity as a potential Agile coach? Not in a tactical sense; I won’t be hanging out a shingle anytime soon. But at least I‘ve developed the capacity to recognize some do’s and don’t’s...

That’s right: capacity-building IS about taking those steps…

Watch Mishkin Berteig’s video series “Real Agility for Managers” using this link: https://www.youtube.com/channel/UCBZPCl3-W1xpZ-FVr8wLGgA?feature=em-share_playlist_user


Affiliated Promotions:

Register for a Scrum, Kanban and Agile training sessions for your, your team or your organization -- All Virtual! Satisfaction Guaranteed!

Please share!
Facebooktwittergoogle_plusredditpinterestlinkedinmailFacebooktwittergoogle_plusredditpinterestlinkedinmail
Berteig
Upcoming Courses
View Full Course Schedule
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Feb 3
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Feb 3
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Feb 6
2023
Details
Kanban for Scrum Masters (ML-KSM)
Online
C$495.00
Feb 8
2023
Details
Kanban for Product Owners (ML-KPO)
Online
C$495.00
Feb 9
2023
Details
Real Agility™ Real Agility™ Ask Me Anything / Coaching
Online
C$750.00
Feb 13
2023
Details
Scrum Master Bootcamp with CSM® (Certified Scrum Master®) [Virtual Learning]
London
C$1795.00
Feb 14
2023
Details
Product Owner Bootcamp with CSPO® (Certified Scrum Product Owner®) [Virtual Learning] (POBC)
London
C$1795.00
Feb 16
2023
Details
Team Kanban Practitioner® (TKP)
Online
C$1195.00
Feb 16
2023
Details
Win as a Manager (ML-WAAM)
Online
C$895.00
Mar 2
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Mar 3
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Mar 6
2023
Details
Scrum Master Bootcamp with CSM® (Certified Scrum Master®) [Virtual Learning] (SMBC)
London
C$1525.75
Mar 8
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Mar 10
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Mar 17
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Mar 21
2023
Details
Kanban System Design® (KMPI)
Online
C$1525.75
Mar 22
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Mar 24
2023
Details
Kanban for Scrum Masters (ML-KSM)
Online
C$495.00
Mar 29
2023
Details
Product Owner Bootcamp with CSPO® (Certified Scrum Product Owner®) [Virtual Learning] (POBC)
Online
C$1525.75
Mar 29
2023
Details
Kanban for Product Owners (ML-KPO)
Online
C$495.00
Mar 30
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Mar 31
2023
Details
Real Agility Management Track - Practitioner I (RA-MT-LA)
Online
C$7950.00
Apr 3
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Apr 4
2023
Details
Advanced Certified ScrumMaster® (ACSM)
Online
C$1695.00
Apr 5
2023
Details
Win as a Manager (ML-WAAM)
Online
C$895.00
Apr 6
2023
Details
Scrum Master Bootcamp with CSM® (Certified Scrum Master®) [Virtual Learning] (SMBC)
Online
C$1525.75
Apr 11
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Apr 14
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Apr 17
2023
Details
Kanban for Scrum Masters (ML-KSM)
Online
C$495.00
Apr 18
2023
Details
Team Kanban Practitioner® (TKP)
Online
C$1015.75
Apr 19
2023
Details
Win as a Manager (ML-WAAM)
Online
C$895.00
Apr 19
2023
Details
Kanban for Product Owners (ML-KPO)
Online
C$495.00
Apr 19
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Apr 21
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Apr 25
2023
Details
Product Owner Bootcamp with CSPO® (Certified Scrum Product Owner®) [Virtual Learning] (POBC)
Online
C$1525.75
Apr 26
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Apr 28
2023
Details
Advanced Certified Scrum Product Owner® (ACSPO)
Online
C$1695.00
May 4
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
May 5
2023
Details
Real Agility™ Real Agility™ Ask Me Anything / Coaching
Online
C$750.00
May 5
2023
Details
Kanban Systems Improvement® (KMPII)
Online
C$1525.75
May 10
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
May 12
2023
Details
Real Agility™ Real Agility™ Ask Me Anything / Coaching
Online
C$750.00
May 12
2023
Details
Kanban for Scrum Masters (ML-KSM)
Online
C$495.00
May 16
2023
Details
Kanban for Product Owners (ML-KPO)
Online
C$495.00
May 17
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
May 19
2023
Details
Real Agility™ Real Agility™ Ask Me Anything / Coaching
Online
C$750.00
May 19
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
May 26
2023
Details
Real Agility™ Real Agility™ Ask Me Anything / Coaching
Online
C$750.00
May 26
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Jun 9
2023
Details
Real Agility™ Real Agility™ Ask Me Anything / Coaching
Online
C$750.00
Jun 9
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Jun 16
2023
Details
Real Agility™ Real Agility™ Ask Me Anything / Coaching
Online
C$750.00
Jun 16
2023
Details
Kanban for Scrum Masters (ML-KSM)
Online
C$495.00
Jun 20
2023
Details
Kanban for Product Owners (ML-KPO)
Online
C$495.00
Jun 21
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Jun 23
2023
Details
Real Agility™ Real Agility™ Ask Me Anything / Coaching
Online
C$750.00
Jun 23
2023
Details
Real Agility™ Team Performance Coaching with BERTEIG (COACHING-TPC)
Online
C$750.00
Jun 30
2023
Details
Real Agility™ Real Agility™ Ask Me Anything / Coaching
Online
C$750.00
Jun 30
2023
Details